Client Delivery Manager
This is an internal, direct hire position at YUPRO Placement.
About This Position
Join YUPRO Placement as a Client Delivery Manager and take the lead in building bridges between clients and talent. As a Client Delivery Manager, you’ll be the driving force behind creating opportunities and ensuring client satisfaction. This role is not just a job; it’s a chance to influence career progression, foster relationships, and make a real difference in the lives of traditionally underrepresented talent.
- Client Account Management: You’ll be at the forefront of managing client accounts, meeting their recruitment needs, and ensuring contract compliance.
- Intern Conversion: Help Year Up Interns transition into contract roles by facilitating seamless communication and onboarding.
- Compliance Partnership: Collaborate with HR and Ops departments to ensure onboarding activities align with client contracts and organizational policies.
- Vendor Systems Oversight: Manage timecard approvals and other vendor management activities.
- Relationship Management: Maintain strong connections with both clients and candidates, logging interactions and feedback into our systems.
- Account Growth: Strategically market our services to expand our footprint with existing clients, aiming for year-on-year growth.
- Data Management: Document all interactions, progress, requisitions, and placements in our system for data accuracy.
- Client Communication: Respond promptly to client inquiries, emphasizing exceptional service delivery.
- Recruitment: Ensure timely job order intake, recruitment, sourcing, and placement of candidates while building candidate pipelines via various platforms.
- Metrics Adherence: Consistently meet or exceed recruitment and client delivery metrics, embodying YUPRO Placement values.
- Collaborative Engagement: Actively participate in mandatory company meetings and work collaboratively to expand job opportunities and grow client relationships.
- Talent Support: Serve as the primary liaison for assigned talent throughout their employment journey.
Required Skills and Abilities:
- Self-Motivated: Thrive in a metrics-driven, virtual work environment with excellent time management skills.
- Relationship Builders: Establish meaningful connections virtually and in person, demonstrating integrity, reliability, and maturity.
- Effective Listener: Possess excellent listening skills and the ability to interpret client and talent needs while responding promptly and appropriately.
- Prioritization: Able to prioritize tasks, meet deadlines, and ask for help when needed.
- Career Coach: Skillful in career coaching, offering development feedback professionally.
- Empathetic: Understand the challenges faced by traditionally underrepresented talent and committed to addressing equity workforce challenges.
- Team Player: Willing to contribute and collaborate across departments in a dynamic, growing organization.
Education and Experience:
- High School Diploma:
- Experience: Two years of related experience, preferably in the staffing industry or talent acquisition.
- Recruiting Experience: Required in any industry, along with managing the recruiting process for placement.
- Basic Understanding: Of employment laws and regulations.
- Start-Up Experience: Familiarity with a start-up culture or small business environment.
- Salaried position paid on 15th and 30th each month with the opportunity to earn additional compensation through company incentive plan based on company performance.
- Position eligible for the following benefits on the first of the month after 30 days of employment: medical, dental, vision, STD, voluntary life insurance, Smartphone allowance, 401k, and EAP.
- YUPRO Placement recognizes 15 paid company holidays and offers up to 200 hours paid vacation plus 40 hours of sick time annually.
Pay Range: Base salary $60,000 + commissions
YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments.. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.