Call Center Representative- Mortgage Services (Tempe, AZ)

This is a contract to hire opportunity.
This is an 100% onsite opportunity in Tempe, AZ

About this Position

Are you passionate about helping people and providing exceptional customer service? We’re looking for Call Center Representative- Mortgage Services (Tempe, AZ) to support homeowners by answering questions, processing mortgage payments, and connecting customers with the right solutions.

No mortgage experience? No problem! We’re looking for dependable, customer-focused individuals who are eager to learn. Paid training is provided, and high-performing employees have the opportunity to convert to a full-time role after approximately 3 months.

Job Responsibilities

• Provide exceptional customer service while assisting homeowners with mortgage-related questions.
• Handle inbound calls regarding mortgage accounts, escrow, website assistance, payoff requests, and general account inquiries.
• Process mortgage payments accurately and efficiently.
• Make outbound calls to homeowners with past-due accounts using manual and automated dialing systems.
• Connect homeowners with internal specialists to develop customized payment solutions.
• Refer eligible homeowners for refinancing opportunities.
• Maintain professionalism while meeting quality, productivity, and attendance expectations.
• Participate in ongoing training and consistently represent the company in a positive and professional manner.

Qualifications

• Strong communication, active listening, and problem-solving skills. (call center experience is a plus, NOT required)
• Comfortable working in a fast-paced, metrics-driven environment.
• Ability to multitask while navigating multiple computer systems.
• Must pass two role-readiness assessments during training (80% or higher).
• Must successfully pass a background check and credit check.
• Reliable transportation and excellent attendance are required.

Training & Schedule

• Day 1: 8:00 AM -1:00 PM
• Paid Training (2 weeks): Monday-Friday, 7:00 AM – 4:00 PM
• Academy/Nesting (60 days): Monday -Friday, 9:00 AM – 6:00 PM
• Regular Schedule: Monday – Friday, 9:00 AM – 6:00 PM
  • One Saturday per month (approximately 4 hours) with adjusted weekday hour upon converting to full time employment

Pay

• $18.00/hour
• Attendance Bonus: Earn bonuses during your first 90 days with perfect attendance at each milestone.

Additional Information

• Contract-to-hire opportunity with eligibility for full-time conversion after approximately 3 months
• $0 copay/$0 deductible medical plan available after 30 days.
• Weekly coaching and career support from YUPRO Placement.
• Free professional development and AI upskilling opportunities.
• Upon full-time conversion, employees become eligible for performance bonuses, shift differentials, bilingual pay, raises, paid holidays, and career advancement opportunities.

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.