Technical Support Specialist III 

This is a contract opportunity.
This is an on-site opportunity in Seattle, WA

About this Position Step into a hands-on technical support role where you will be the primary resource helping users stay connected, productive, and supported in a fast-paced, high-impact environment. You will troubleshoot complex issues, support AI tools and systems, and deliver an exceptional in-person experience to users every day. If you thrive working independently and love solving problems, this role is for you.

Job Responsibilities

• Provide in-person and remote technical support to users for hardware, software, and AI tool-related issues
• Troubleshoot and resolve complex technical issues including operating systems, connectivity, and configuration for MacOS and Windows devices
• Install software, perform hardware testing, and monitor system functioning to identify and correct errors
• Maintain accurate records of data communication transactions, issues, and remedial actions taken
• Read technical manuals, run diagnostics, and confer with users to investigate and resolve problems

Skills/Requirements

• 5+ years of hands-on IT support experience with strong troubleshooting skills
• Experience supporting and troubleshooting AI tools and systems
• Strong customer service skills with the ability to deliver excellent in-person support
• Proficient in Linux (required for Washington-based candidates)
• Ability to work independently, manage time effectively, and handle a varied workload

Additional Information:

• Fully onsite role in Seattle, WA — must be local or able to commute
• Contract opportunity with a globally recognized technology organization
• Linux proficiency is required for this location

Pay Range: $35.00 – $40.00/hour

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.