Technical Support Specialist III- Austin,TX

This is a contract, onsite opportunity.

About this Position
Step into a hands-on technical support role where you will be the go-to resource helping users stay connected and productive. You will troubleshoot, problem-solve, and keep systems running smoothly in a fast-paced, high-impact environment. If you enjoy variety in your day and love solving problems, this role is for you.

Job Responsibilities

• Provide in-person and remote technical support to users for hardware, software, and AI tool-related issues
• Troubleshoot and resolve complex technical issues including operating systems, connectivity, and configuration for macOS and Windows devices
• Install software, perform hardware testing, and monitor system functioning to identify and correct errors
• Maintain accurate records of data communication transactions, issues, and remedial actions taken
• Read technical manuals, run diagnostics, and confer with users to investigate and resolve problems

Skills/Requirements

• 5+ years of hands-on IT support experience with strong troubleshooting skills
  • macOS: 3 years (Required)
  • Linux: 2 years (Required)
  • IT support: 5 years (Preferred)
• Experience supporting and troubleshooting AI tools and systems
• Strong customer service skills with the ability to deliver excellent in-person support
• Proficient in Linux (required for Washington-based candidates)
• Ability to work independently, manage time effectively, and handle a varied workload

Additional Information:

• Fully onsite role — must be local or able to commute
• Contract opportunity with a globally recognized technology organization
• Linux proficiency is required for this location

Pay Range: $35.00 – $40.00/hour