Technical Support Specialist III
This is a contract opportunity.
This is an on-site opportunity in Austin, TX
About this Position Step into a hands-on technical support role where you will be the primary resource helping users stay connected, productive, and supported in a fast-paced, high-impact environment. You will troubleshoot complex issues, support AI tools and systems, and deliver an exceptional in-person experience to users every day. If you thrive working independently and love solving problems, this role is for you.
Job Responsibilities
- Provide in-person and remote technical support to users for hardware, software, and AI tool-related issues
- Troubleshoot and resolve complex technical issues including operating systems, connectivity, and configuration for MacOS and Windows devices
- Install software, perform hardware testing, and monitor system functioning to identify and correct errors
- Maintain accurate records of data communication transactions, issues, and remedial actions taken
- Read technical manuals, run diagnostics, and confer with users to investigate and resolve problems
Skills/Requirements
- 5+ years of hands-on IT support experience with strong troubleshooting skills
- Experience supporting and troubleshooting AI tools and systems
- Strong customer service skills with the ability to deliver excellent in-person support
- Ability to work independently, manage time effectively, and handle a varied workload
Additional Information:
- Fully onsite role in Austin, TX must be local or able to commute
- Contract opportunity with a globally recognized technology organization
Pay Range: $34.00 $36.00/hour
YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.