IT Manager
This is a contract opportunity.
This is a hybrid opportunity.
About this position
We are seeking an experienced IT Manager to lead and optimize a Help Desk function supporting a fast-paced organization. In this role, you will oversee daily support operations, manage a team of technicians, and ensure timely resolution of technical issues. This position is ideal for someone who combines strong people leadership with hands-on technical expertise, particularly within Microsoft 365 and Azure environments.
Job Responsibilities
· Manage day-to-day Help Desk operations, including ticket queues and technician workload
· Lead, coach, and develop Help Desk staff to improve performance and service delivery
· Ensure timely resolution of technical issues across hardware, software, and network environments
· Monitor and report on KPIs such as ticket volume, resolution time, and team productivity
· Oversee IT asset lifecycle, including procurement, deployment, and decommissioning
Skills/Requirements
· Experience managing an IT Help Desk or support team
· Strong knowledge of Microsoft 365, Azure, and enterprise IT environments
· Experience with ticketing systems and IT service management processes
· Ability to troubleshoot across hardware, software, and network environments
· Strong communication, leadership, and problem-solving skills
Additional Information
· Hybrid work environment based on performance
· Opportunity to lead and shape Help Desk operations
· Exposure to enterprise IT systems and cross-functional collaboration
· Contract with potential for extension
Pay Range
· $40–$43/hour
YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.