HR Customer Service Representative
Contract opportunity.
This is a remote opportunity with the requirement to go into office occasionally.
About this Position Step into a phone-based HR support role where you will be the go-to resource for employees navigating benefits, leave, and HR systems. If you enjoy helping people, solving problems, and want to grow your career in HR, this is a great way to build real-world experience with a major organization.
Job Responsibilities
- Respond to employee inquiries on HR policies, benefits, leaves of absence, and time off through phone and email
- Help employees and managers navigate HR systems and complete HR transactions
- Document call summaries and case details in the case management system
- Escalate complex issues to specialists or HR business partners as needed
- Stay current on HR policies and procedures to provide accurate, helpful support
Skills/Requirements
- Comfortable handling a high volume of phone calls while documenting conversations
- Strong communication, organizational, and customer service skills
- Ability to multitask and stay calm in a fast-paced environment
- Proficient in Microsoft Office, especially Excel, Word, and Outlook
- Experience with Workday or ServiceNow is a plus
Additional Information:
- Hybrid role based in Framingham, MA — mostly remote with occasional in-office days as needed
- 36.25 hours per week, 9am to 5pm shift
- 6-month contract with strong potential for extension for the right candidate
- Great opportunity for candidates interested in growing a career in HR
Pay Range: $22/hour
YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.