Front Desk Clerk
This is a contract-to-hire opportunity.
This is an onsite opportunity in Oakland, CA.
About this position
We are seeking reliable and compassionate Front Desk Clerks to support affordable housing communities in Oakland. In this role, you will help create a safe, welcoming, and supportive environment for residents, including individuals transitioning from homelessness or housing insecurity. The ideal candidate is calm under pressure, empathetic, dependable, and committed to providing excellent customer service.
Job Responsibilities
- Greet residents, visitors, and guests while maintaining a professional and compassionate front desk presence.
- Manage building access and follow established procedures to support resident safety and security.
- Answer and route calls using a multi-line phone system, take messages, and transfer calls as needed.
- Maintain guest logs, communicate important information between shifts, and accurately document incidents.
- Respond appropriately to emergencies and connect residents with available community resources when needed.
Skills/Requirements
- Strong customer service and interpersonal skills with the ability to remain calm in stressful situations.
- Positive, professional, and empathetic demeanor when interacting with residents, guests, and staff.
- Reliable and detail-oriented with the ability to follow and enforce building policies.
- Experience answering and transferring phone calls.
- Previous experience in customer service, affordable housing, supportive housing, hospitality, front desk operations, or security is preferred.
Additional Information:
- Onsite opportunity located in Oakland, CA.
- Monday-Friday and weekend schedules may be available depending on site needs and candidate availability. Shift availability may vary.
- Day shifts may include 7:00 AM-3:00 PM or 8:00 AM-4:00 PM.
- Swing shifts may include 3:00 PM-11:00 PM or 4:00 PM-12:00 AM.
- Graveyard shifts may include 11:00 PM-7:00 AM or 12:00 AM-8:00 AM.
Pay/Salary Range:
- Pay Range: $20-$22/hour
YUPRO Placement is the nations leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.