Financial Services Representative, Fraud Support
This is a apprenticeship opportunity.
This is an onsite opportunity in Hunt Valley, MD.
*Candidates must reside within a commutable distance to (Hunt Valley MD)*
About this Position
We’re seeking a Financial Services Representative to support clients in a fast-paced, high-volume contact center environment. This role focuses on handling fraud-related inquiries across multiple financial products while delivering a seamless and supportive client experience. You will assist clients through phone, chat, and email channels, helping resolve issues, maintain accounts, and provide guidance during sensitive financial situations.
Job Responsibilities
• Handle inbound calls, chats, and emails related to fraud and account-related inquiries.
• Identify client needs and provide appropriate solutions when fraud activity is detected.
• Accurately document client interactions and maintain detailed records.
• Escalate complex issues requiring risk review or additional analysis.
• Navigate multiple systems while communicating clearly and efficiently with clients.
Job Skills/Requirements
• 6+ months of customer service experience, including handling complex or sensitive situations.
• Strong communication skills with the ability to build rapport and explain solutions clearly.
• Ability to multitask and work across multiple systems in a fast-paced environment.
• Strong attention to detail and ability to follow compliance and regulatory procedures.
• Comfortable receiving feedback and adapting to new processes and technology.
Program Requirements
• Completion of an Year Up United Program
• 6 months–2 years of relevant work, internship, or customer-facing experience.
• Availability during standard business hours (Monday–Friday) with potential Saturday coverage.
• Must reside within 30 minutes of the assigned branch.
• Ability to work on-site and adhere to banking policies (no personal phone usage during work hours).
Additional Information
• Comprehensive training and continuous professional development provided.
• Career advancement opportunities within a national financial institution.
• Must be comfortable working in a high-volume environment
• Must refrain from personal phone usage during work hours.
• No absences for the first 30 days of assignment
Pay Range
Pay Range: $18–$20/hour
YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.