Director of Delivery, MSP
This is a remote, direct hire opportunity directly with our company.
Candidates must reside in the Dallas-Fort Worth market for consideration. Candidates not located in this market will not be contacted.
Job Summary
The Director of Delivery, MSP is responsible for driving organic revenue growth and program expansion within assigned Managed Service Provider (MSP) client accounts. This role owns the commercial growth strategy inside existing relationships—expanding scope, increasing billable headcount year over year, and identifying new opportunities aligned to client workforce needs.
This role reports directly into the VP, Client Delivery & Recruiting, and operates close to execution and recruiting strategy to ensure growth is realistic, scalable, and sustainable. At the same time, the role carries sales-grade accountability for revenue expansion, pipeline development, and forecasting with a dotted-line relationship to the Chief Delivery Officer.
Responsibilities
- Own organic revenue growth across assigned MSP accounts
- Develop and execute account-level growth strategies aligned to client workforce needs and MSP program dynamics
- Serve as YUPRO Placement’s primary growth-oriented partner to MSP program leaders and enterprise stakeholders
- Build trusted relationships that position YUPRO Placement as a strategic workforce partner, not a transactional vendor, that results in NPS Client Satisfaction scores at 75% or higher.
- Identify and advance expansion opportunities that include new roles or skill categories, additional departments, business units, or locations, and increased hiring volume or share of MSP participation
- Partner closely with Client Delivery Managers and Recruiting teams to align growth plans with execution capability
- Collaborate with both internal team and external stakeholders to ensure compliance to all contract terms, SLAs, and business needs that results in meeting client audit guidelines, passing all MSP audits with a 95% or higher score.
- Translate delivery performance and client insights into actionable expansion proposals
- Own expansion efforts from identification through close, coordinating internally to ensure alignment with MSP scorecards, SLAs, compliance requirements, and delivery capacity.
- Anticipate workforce trends and proactively advise clients on talent strategy opportunities
- Maintain clear visibility into requisition flow, submissions, interviews, starts, and active headcount
- Identify risks to growth or retention early and proactively address them with solutions
- Participate in regular MSP Account Growth Reviews and contribute data-backed insights and recommendations
- Represent YUPRO Placement at in-person and virtual conferences, webinars, and podcasts, that are related directly to role responsibilities.
Education & Experience
- Years of experience in staffing, workforce solutions, MSP program management, or enterprise account growth that align with the career level of role
- Proven track record of growing revenue within existing client or MSP accounts
- Experience working within MSP and VMS-driven environments
- High school diploma or equivalent is required.
- Highly organized with strong pipeline management and forecasting discipline
- Analytical mindset with the ability to interpret performance data and identify growth opportunities
- Comfortable operating in fast-moving, ambiguous, growth-stage environments
- Excellent communication skills with the ability to influence across functions
- Ability to both give and receive professional feedback in a high-stakes environment with the ability to discern feedback for action and or reflection
Salary and Benefits
- $90,000-$100,000 annual salary, with opportunity to earn additional compensation through performance incentive plan.
- Position eligible for the following benefits on the first of the month after 30 days of employment: medical, STD, voluntary dental, vision, and life insurance, Smartphone and Internet allowance, and EAP. A 401K plan is offered after 12 months of employment.
- YUPRO Placement recognizes 15 paid company holidays and offers up to 200 hours paid vacation plus 40 hours of sick time annually.
Year Up Professional Resources, PBC dba YUPRO Placement is an Equal Opportunity Employer and upholds federal, state, and local employment laws always. Our commitment to our mission in placing traditionally overlooked talent in careers that impact their socioeconomic mobility is our shared purpose. We believe our five foundational values of responsibility, empathy, objectivity, persistence, and well-being guide our actions and behaviors that result in workforce transformation.
YUPRO Placement retains the right to update job description and job duties at any time, and all job duties and tasks may not be listed specifically in this document prior to staff members being directed to support additional duties or responsibilities as the business requires. YUPRO Placement retains the right to change job titles, reporting structure and job duties at any given time as the business requires.