Collections Specialist
This is a three-month apprenticeship opportunity.
This is a 100% onsite opportunity in Tampa, FL.
About this Position
We’re seeking a customer-focused Collections Specialist Apprentice to support customers with financial products and account needs in a fast-paced call center environment. In this role, you’ll handle high-volume customer interactions, help identify solutions, and build valuable experience within the financial services industry.
This three-month apprenticeship is a great opportunity for someone with customer service experience who is ready to strengthen their communication, problem-solving, and financial services skills.
Job Responsibilities
- Manage a high volume of inbound and outbound customer calls, potentially more than 100 calls per day.
- Assist customers with financial products and account needs while providing respectful and empathetic service.
- Gather information, identify customer needs, and communicate appropriate solutions.
- Navigate multiple computer systems accurately and efficiently while managing customer interactions.
- Follow established regulatory, departmental, and operational procedures while meeting performance expectations.
Job Skills/Requirements
- 1+ year of customer service experience in a phone-based or face-to-face environment.
- Strong communication, negotiation, information-gathering, and problem-solving skills.
- Ability to handle complex customer conversations with empathy, professionalism, composure, and sound judgment.
- Comfortable multitasking across multiple computer systems in a fast-paced, results-driven environment.
- Ability to quickly learn new products, systems, and processes while actively incorporating coaching and feedback.
Additional Information
- Three-month apprenticeship opportunity.
- 100% onsite in Tampa, FL.
- Candidates must be available to work within established operating hours, which may include evenings and weekends.
- Training attendance is required, and training hours may differ from the regular work schedule.
- Opportunity to develop experience in financial services, collections, customer support, data analysis, and emerging AI tools.
Pay Rate
Pay Rate: $20.00/hour
YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.